Printed Products – Shirts, Hats, Mugs, etc..
Summary: If you have an issue with your Order, contact us within 30 days of the product delivery and provide a detailed description of your issue, accompanied by relevant photo or video evidence that supports your case. After investigation, we will determine if you are eligible to receive a free of charge Reprint or Refund. Some issues do not qualify for reprinting, such as the issues outlined below.
- Customer agrees to contact Support for all conflict resolution. If the Produced Order does not meet Customer expectations, Customer must first contact Support within 30 days of product delivery. In order to best resolve the matter, the Customer should provide all relevant materials for us to investigate the issue, including a description of the Produced Order, the issue, and quantity of Product affected.
- Products are unique and produced to the Order, therefore, they are non-refundable. By submitting an Order to production either manually or via an automatic setting, you acknowledge that the Order execution or Order contents (products, shipping method, delivery and return addresses) cannot be further modified. If the shipment details are incorrect, or if the Customer Ordered the wrong size or color, Warped Holidays can not be held responsible. The Customer is responsible for relaying the correct information.
- You may submit requests for change of certain Order details, including address change or delivery method change. Our Support team will evaluate the request and at its discretion will let you know whether it is possible to accommodate your request and/or whether your request carries any additional costs.
- After an Order is placed Warped Holidays cannot guarantee that it will be possible to issue a full or partial Refund in case of canceled Orders. Upon receiving a cancellation request, Warped Holidays will determine whether your cancellation is eligible for a full or partial Refund depending on the stage of the fulfillment of the Order.
- The Production times listed on the Website are estimated average times and are in no way guaranteed. If Your Order seems to be taking an unusually long time to be produced or delivered, please contact Warped Holidays’ Support team. If the Produced Order is lost during Shipment, Warped Holidays will investigate and may provide replacements when appropriate.
- After investigating your issue, if Warped Holidays’ Support team determines that your product is faulty, the Order or line items will be replaced or refunded at the discretion of Warped Holidays. Refunds will be issued in the form of credit to your Warped Holidays account.
- Warped Holidays does not provide Refunds for Orders still in transit, unless they are deemed lost by our Support team.
- The Customer is responsible for ensuring that the specified delivery address for each and every Order is valid and accurate. If a delivery of an Order is incomplete due to an invalid or incorrect address, the Customer can either request a reshipment or cancellation of the order. Costs associated with reshipment of the Order and/or cancellation shall be borne by the Customer.
- If an order has not been delivered in 30 calendar days (for domestic US or regional EU orders) or in 45 calendar days (for international orders), merchants should contact Warped Holidays’ Support within 1 week in order to be eligible for a reprint/refund.
- If tracking of an Order states that it has been delivered, yet the Customer reports it as not received, Warped Holidays reserves the rights to refuse a free of charge Reprint or a Refund. Such cases will be individually investigated by the Support team.
- An Order can be delayed due to delays from shipping carriers. Warped Holidays cannot guarantee precise delivery dates on shipping, as it is dependent on the shipping carriers. Consequently, Warped Holidays assumes no liability associated with delay and does not offer any Reprints and/or Refunds caused by shipping delays, unless our Support team determines that the package was lost in-transit.
Amazon Products
If you purchased a product on Amazon via any links on this site, you can learn about Amazon’s Refund and Returns Policies by visiting Amazon’s site. Simply log in to your Amazon account, select the product, and follow the instructions. Do NOT send the product to Warped Holidays! If you do, I will send you a Thank You card every Christmas for the gift, LOL!
Contact Support
If you need to contact us, create a Support Ticket at WarpedHolidays.com/support